Hbajee FAQ —
Answers to All Your Questions

No. Under hbajee's policy, each person is allowed only one account. Any attempt to open multiple accounts using the same name, phone number, or device will result in all accounts being closed and balances may be forfeited.

Yes, certain details can be updated. Log in and go to "Profile Settings" to update your email address or mobile number. To change your name or date of birth, you will need to contact the support team with your KYC documents.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you'll need to submit a photo of your National ID card or passport. This keeps your account secure and helps prevent fraudulent activity. Verification is typically completed within 24 hours.

Yes, you can close your account at any time. Use the "Self-Exclusion" or "Close Account" option in Settings, or contact our support team. For more details, please visit our Responsible Gaming View page.

hbajee supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Online Banking: Internet Banking Portal

Deposits are typically credited to your account instantly.

The minimum deposit at hbajee is just ৳200 (two hundred BDT). However, to qualify for the welcome bonus on your first deposit, a minimum of ৳500 is recommended. There is no maximum deposit limit.

In most cases, deposits are instant — credited within just a few minutes. bKash and Nagad typically take 1–3 minutes, while bank transfers may take up to 15–30 minutes. If your deposit hasn't arrived after 30 minutes, please contact support with your transaction ID.

hbajee does not charge any fees on deposits. However, your bank or mobile banking provider may apply their own transaction fees — these are entirely separate and hbajee is not responsible for them.

Withdrawal requests are generally processed within 1–24 hours. bKash and Nagad typically take 1–3 hours, while bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification has not been completed.

The minimum withdrawal amount at hbajee is ৳500. The maximum withdrawal limit depends on your account level and verification status. Standard accounts can withdraw up to ৳50,000 per day; VIP accounts enjoy higher limits.

Yes, you can cancel a withdrawal request before processing begins. Go to the "Withdrawal History" page and you'll see a "Cancel" button if the request is still Pending. Once it moves to Processing, cancellation is no longer possible.

hbajee generally charges no withdrawal fees. However, a small processing fee may apply if you exceed a set number of withdrawals in a month. For the latest fee policy, please visit our Terms & Conditions Read more.

When you register for the first time and make your first deposit at hbajee, you automatically receive a 100% welcome bonus. That means a ৳1,000 deposit gives you ৳2,000 to play with. No promo code needed.

The wagering requirement is the total amount you must bet before you can withdraw your bonus. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 worth of bets before withdrawing. For full details, see our Terms & Conditions page.

Yes, active hbajee members receive daily reload bonuses and cashback offers. You can find these in the Promotions section of your account. Log in daily to check for new offers — on special match days, there are sometimes extra bonuses available.

Yes, bonuses come with certain standard restrictions: bonuses cannot be withdrawn until the required wagering is completed; some games may not count toward bonus wagering; and bonuses typically expire within 7–30 days. Terms are specified individually for each bonus.

hbajee lets you bet on over 50 sports. Among the most popular with Bangladeshi players are:

• Cricket (IPL, BPL, Test, ODI, T20)
• Football (Premier League, La Liga, Champions League)
• Kabaddi, Badminton, Tennis, Basketball
• E-Sports (CS:GO, Dota 2, Valorant)

With Live Betting, you can place bets in real time while a match is in progress. Odds shift moment to moment, and a wide range of markets are available — such as who takes the next wicket or how many runs will be scored in the next over. To access Live Betting, go to the Sports menu and select the "Live" tab.

Once a bet is confirmed, you can generally use the "Cash Out" feature up until the match begins. Live Cash Out is also available after kick-off, provided the feature is offered for that market. If a match is abandoned or the result voided, hbajee will automatically issue a refund.

The hbajee app is available on both Android and iOS. You can download it directly from our Download Page from our website. It may also be available on the Google Play Store. iOS users can download it from the App Store.

Yes, downloading and using the hbajee app is completely free. Every feature available on the website is also available on the app — plus exclusive mobile promotions and faster load times. You'll also receive push notifications for live odds updates and bonus alerts.

Yes, biometric login is supported on the hbajee app. You can log in using a fingerprint on Android or Face ID on iPhone. To enable it, log in to the app → Settings → Security → Turn on Biometric Login.

Absolutely. hbajee uses 256-bit SSL encryption — the same standard as banking systems. All your personal and financial data is stored in encrypted form. We never sell your information to third parties. To learn more, visit our Privacy Policy Read more.

To enable 2FA: log in → Profile → Security Settings → Two-Step Verification → Enable. Each time you log in, an OTP will be sent to your mobile. With 2FA active, no one can access your account even if they know your password.

If you suspect unauthorized access to your account: change your password immediately; log out of all devices; contact us at support@hbajee-baji.com. Our security team will act swiftly.

No, never. No hbajee employee or representative will ever ask for your password, OTP, or banking details over the phone, email, or chat. If anyone does, it is a scam. Hang up or end the conversation immediately and report it to our support team.