Hbajee Privacy Policy & Data Protection

Introduction

As one of Bangladesh's most trusted online betting and gaming platforms, hbajee places the highest importance on your privacy. This Privacy Policy (Privacy Policy) explains in detail what information we collect when you use the hbajee betting platform, why we collect it, and how it is kept secure.

By creating an account on hbajee, placing bets, or browsing our website, you agree to the terms of this Privacy Policy. We understand how valuable your data is — and we promise: hbajee will never sell your personal information to any third party.

What Information Do We Collect?

To provide services on the hbajee platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and mailing address.
• Financial Information: Payment methods, transaction history, and deposit and withdrawal records.
• Technical Information: IP address, device type, browser information, and cookies data.
• Usage Data: Games played, time spent playing, and betting patterns.
• KYC Documents: Documents required for identity verification.

How Is Your Collected Information Used?

Hbajee uses your information for the following purposes:

• To complete account verification and the KYC process.
• To process deposits, withdrawals, and transactions.
• To personalise your betting and gaming experience.
• To send promotions, bonus offers, and special deals (with your consent).
• To prevent fraud and illegal activity.
• To provide customer service and technical support.
• To meet legal and regulatory obligations.
• To improve the platform and develop new features.

Hbajee never sells or shares your information with marketing companies. Our privacy policy is a promise — one we honor every single day.

Data Security Measures

Hbajee uses state-of-the-art technology to protect your personal information. Our security framework meets the highest industry standards:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security to access your account.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Encrypted Database: All stored data is kept in encrypted format.
• Regular Security Audits: Regular security testing conducted by third-party experts.
• Restricted Access: Only authorised personnel may access specific data.

Cookies Policy

Hbajee uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for the site's core functionality. Maintains login sessions and security.
• Performance Cookies: Helps us understand how users interact with the site.
• Functionality Cookies: Remembers your language, preferences, and custom settings.
• Targeting Cookies: Used to display relevant offers and advertisements (subject to your consent).

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some features on the site.

Sharing Information with Third Parties

Hbajee does not generally share your personal information with third parties. However, there are certain circumstances in which data may be shared:

• Payment Processors: With banks and payment gateway providers to complete transactions.
• Legal Authorities: When required by a court order or government directive.
• Regulatory Authorities: To ensure licensing and compliance.
• Technology Partners: With server hosting and security service providers — under strict confidentiality agreements.

Your Rights

Under hbajee's Privacy Policy, you are entitled to the following rights:

• Access: The right to receive a copy of the data we hold about you.
• Rectification: The right to request correction of inaccurate or outdated information.
• Erasure: The right to request deletion of your data under certain circumstances.
• Restriction of Processing: The right to request that the use of your data be restricted.
• Data Portability: The right to receive your data in a machine-readable format.
• Marketing Opt-Out: The right to opt out of promotional emails or SMS at any time.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

Data Retention Period

How long hbajee retains your data depends on the type of information and applicable legal requirements:

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for up to 5 years after account closure (as required by law).
• KYC documents are retained for 5–7 years.
• Customer service conversations are retained for 2 years.
• Marketing data is deleted immediately upon opt-out.

Minor Protection

Hbajee is strictly an 18+ platform. We do not permit anyone under the age of 18 to use our services, nor do we collect any data from them.

Age verification is mandatory at registration. If we discover that a minor is using our platform, the account will be closed immediately and all associated data will be deleted.

Changes to the Privacy Policy

Hbajee may update this Privacy Policy from time to time. Revisions may occur when new services are introduced, laws change, or security measures are improved.

• For significant changes, we will notify you via email or in-app notification.
• The date of any changes will be clearly stated at the top of the page.
• Continued use of the platform following any changes will be considered as your acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please contact our dedicated Privacy Team:

• Email: support@hbajee-baji.com
• Working Hours: Monday – Friday, 9:00 AM – 9:00 PM (BST)
• Response Time: Within 24–48 business hours

Hbajee takes every request seriously and strives to resolve it as quickly as possible.